Refund policy

Right of Withdrawal for Consumers

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or independent professional activity.

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you or a third party designated by you, other than the carrier, has taken possession of the last item.

To exercise your right of withdrawal, you must inform us (Christian Adamer GmbH, Gutenbergstraße 17, 93128 Regenstauf, Germany, Phone: +49 9402 5080, Fax: +49 9402 508120, Email: info@glas-adamer.de) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or an email). You may use the attached model withdrawal form, but this is not mandatory.

You may also complete and submit the model withdrawal form or another clear statement electronically on our website (https://www.adamer.de/pages/cancellation-form/). If you use this option, we will promptly send you confirmation of receipt of your withdrawal (e.g., by email).

You may also exercise your right of withdrawal online at https://www.adamer.de/pages/cancellation-form/. If you use this online function, we will promptly provide you with an acknowledgment of receipt on a durable medium (e.g., by email), including information about the content of your withdrawal declaration and the date and time of its receipt.

To meet the withdrawal deadline, it is sufficient for you to send your notification concerning the exercise of your right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we will reimburse you for all payments received from you, including delivery costs (except for any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery method offered by us), without undue delay and no later than 14 days from the day on which we receive notification of your withdrawal from this contract.

We will make the reimbursement using the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise. In no event will you incur any fees as a result of this reimbursement.

We may withhold reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever occurs first.

You must return or hand over the goods to us without undue delay and in any event no later than 14 days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send the goods before the 14-day period has expired.

You are responsible for the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

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Early Expiration of the Right of Withdrawal

The right of withdrawal expires prematurely for contracts:

• For the supply of goods that are not prefabricated and for which an individual choice or decision by the consumer is essential for their production, or which are clearly tailored to the personal needs of the consumer.

Model Withdrawal Form

If you wish to withdraw from the contract, please complete this form and return it to us.

To:

Christian Adamer GmbH
Gutenbergstraße 17
93128 Regenstauf
Germany
Fax: +49 9402 508120
Email: info@glas-adamer.de

I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods (description, order number if applicable, and price):

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Ordered on (date):

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Received on (date):

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Name and address of the consumer:

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Date:

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Signature of the consumer (only if this form is submitted on paper):

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